Managed Support & Optimization

Ongoing Salesforce support, performance tuning, release & change management, and feature optimization for sustained Salesforce success.

Proactive Salesforce Support

We provide managed support services that go beyond break-fix to include proactive monitoring, performance optimization, and continuous improvement.

Proactive Monitoring

Continuous monitoring of Salesforce performance, security, and stability to prevent issues before they occur.

Performance Optimization

Regular performance tuning, governor limit monitoring, and optimization of existing configurations.

Continuous Improvement

Ongoing feature optimization, user feedback implementation, and adoption enhancement.

Support Philosophy

Our managed support focuses on maximizing Salesforce ROI through proactive management and continuous optimization.

Our Approach:

  • Proactive, not reactive
  • Business outcome focused
  • Continuous value delivery
  • Knowledge transfer & empowerment

Managed Support Services

Comprehensive support and optimization offerings

Ongoing Salesforce Support

Day-to-day support for user issues, configuration changes, and routine Salesforce administration.

Support Coverage:

  • User support & training
  • Configuration changes
  • Security management
  • Data management

Performance Tuning

Regular performance monitoring, optimization, and governor limit management to ensure optimal Salesforce performance.

Performance Areas:

  • Query optimization
  • Page load optimization
  • Automation optimization
  • Governor limit monitoring

Release & Change Management

Structured release management, change control, and deployment processes for Salesforce updates.

Release Management:

  • Release planning
  • Change control processes
  • Deployment management
  • Rollback planning

What Our Managed Support Covers

Comprehensive coverage areas for ongoing Salesforce management

Administration & Configuration

User management, profile/permission updates, page layout changes, and routine configuration.

Coverage: Included in all support plans

Data Management

Data imports/exports, data quality monitoring, duplicate management, and data cleanup.

Coverage: Included in premium plans

Automation Management

Process Builder, Flow, Workflow Rules, and approval process maintenance and optimization.

Coverage: Included in all support plans

Reports & Dashboards

Report creation/optimization, dashboard maintenance, and analytics support.

Coverage: Included in all support plans

Support Engagement Models

Flexible support options based on your needs

Basic Support

From ₹50,000/month
  • 20 hours support/month
  • Business hours support
  • Basic administration
  • Configuration changes
  • User support
  • Performance tuning
  • Release management
  • Proactive monitoring
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Most Popular

Professional Support

From ₹100,000/month
  • 40 hours support/month
  • Extended hours support
  • Full administration
  • Advanced configuration
  • Performance tuning
  • Basic release management
  • Proactive monitoring
  • Strategic optimization
Request Details

Enterprise Support

From ₹200,000/month
  • 80+ hours support/month
  • 24/7 support availability
  • Dedicated support manager
  • Advanced performance tuning
  • Full release management
  • Strategic optimization
  • Quarterly business reviews
  • SLA guarantees
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Service Level Agreements (SLAs)

Guaranteed response and resolution times

Priority Level Description Response Time Resolution Time
Critical System down, major functionality impaired 30 minutes 4 hours
High Significant functionality impaired, workaround available 1 hour 8 hours
Medium Minor functionality impaired, business impact moderate 4 hours 24 hours
Low Minor issues, cosmetic problems, enhancement requests 8 hours 5 business days

Optimization Services

Proactive services to maximize Salesforce value

Health Checks

Regular Salesforce org health assessments to identify optimization opportunities and potential issues.

Frequency: Quarterly or semi-annually

Adoption Analytics

User adoption tracking, license optimization, and feature usage analysis to maximize ROI.

Frequency: Monthly reporting

Continuous Training

Ongoing user training, new feature education, and best practice reinforcement.

Frequency: Monthly sessions

Roadmap Planning

Strategic roadmap development for Salesforce enhancements, new features, and upgrades.

Frequency: Quarterly planning

Get Proactive Salesforce Support

Start with a support assessment

Free Support Assessment

Get a free assessment of your current support needs and optimization opportunities.

Request Support Assessment

Support Consultation

Schedule a consultation to discuss your specific support and optimization needs.

Schedule Support Consultation

Support Proposal

Request a detailed managed support proposal for your specific requirements.

Request Support Proposal

Request Managed Support Services

Share details about your support and optimization needs

A support specialist will contact you within 24 hours to discuss your requirements.